01 / MAINTENANCE & ONGOING CARE
Respond to a change in how the door works
A door that worked correctly when installed can develop problems through use, damage or later changes around the opening. You may notice that it sticks, does not close reliably, has damaged seals or has loose hardware. These observations are useful reasons to seek appropriate attention, but they do not by themselves establish the full condition of the doorset or the work required.
When you contact us, describe what has changed and when you first noticed it. Tell us whether the problem affects one door or several, and whether an inspection has already identified defects. Avoid attempting adjustments or replacing components simply to make the visible symptom disappear. A proposed repair needs to be considered against the door arrangement and the available supporting information.
02 / MAINTENANCE & ONGOING CARE
Inspection and maintenance have different purposes
An inspection assesses the condition of the doors within an agreed scope and helps identify issues that need attention. Maintenance concerns the work required to care for or address problems with the doors. If you already have a clear report, share it with your enquiry. If the condition is uncertain, further assessment may be needed before a repair proposal can be finalised.
A report can provide a useful starting point, particularly when it identifies each door and records the concern clearly. It should not be treated as a shopping list of interchangeable parts. The proposed work still needs to consider the existing system, its condition and the evidence available. We will discuss the next step so that the scope of any quotation is understandable.
03 / MAINTENANCE & ONGOING CARE
Repairs need to suit the existing doorset
Maintenance may involve attention to hardware, closing operation, seals or other identified issues, subject to assessment and the permitted scope. The correct response depends on the cause of the defect and the supporting requirements for the door. A component that fits physically is not necessarily an appropriate substitute for the original arrangement.
We do not assume that every damaged door can be repaired. Some concerns require more information, and replacement may need to be considered where a suitable repair cannot be established. Equally, a visible problem does not automatically justify replacing the whole door. A considered assessment helps distinguish between maintainable issues, limitations in the available evidence and work that falls outside the proposed maintenance scope.
04 / MAINTENANCE & ONGOING CARE
Organising work across a managed property
For managing agents, landlords and facilities teams, the challenge is often coordinating several doors and several people. Send a schedule showing door identifiers, locations and the reported issues wherever possible. Consistent references make it easier to connect the quotation and completed work to the original findings, especially when the building has similar openings on multiple floors.
Let us know who can authorise the work, arrange access and receive completion information. Occupier communication, site entry and working times should be discussed before appointments are confirmed. If some doors cannot be accessed, record that clearly rather than assuming they have been assessed or maintained. The scope and records should reflect the work actually undertaken.
05 / MAINTENANCE & ONGOING CARE
Planned care for commercial and residential doors
High-use doors and doors exposed to repeated impact can need particular attention, but maintenance planning should reflect the actual property and its assessment arrangements. Keep a record of reported defects and share relevant information with the person responsible for organising follow-up. Changes to floor finishes, access control or other nearby features can also affect how a door operates.
For individual homeowners or flat owners, the same practical principle applies: explain the concern and retain any existing installation paperwork. Where a managing agent or landlord has responsibility for the opening, establish the authorisation route before commissioning changes. We can discuss the proposed work, but the responsibilities and permissions for your property should not be assumed from the address alone.
06 / MAINTENANCE & ONGOING CARE
Approval, scope and clear records
TEK Fire Doors is a trading name of TEK Interiors Ltd. Our LPCB approval under LPS 1197 covers inspection, maintenance and repair under term contracts for hinged and pivoted timber fire doorsets. This is a defined scope. It should not be read as approval for every door material, every type of repair or every possible building-safety service.
Ask what records will be provided for the particular work and retain them alongside existing door information. Door identifiers, the agreed scope and the work completed should remain connected. Maintenance documentation helps future decision-making, but it is not a blanket guarantee of the whole building. Where limitations or further actions are identified, they need to remain visible in the follow-up process.
07 / MAINTENANCE & ONGOING CARE
Maintenance enquiries across London
Our priority coverage includes North London, South East London, East London, Central London and the City of London, within our wider London service. Send the full postcode and building type with your enquiry. A shared residential entrance, an office corridor and a door in a private home may each involve different access and authorisation arrangements.
Please explain any restrictions on parking, deliveries, working hours or entry to occupied areas. If you need work within a particular timeframe, tell us why so that we understand your request. Availability and scope need to be discussed for the actual project. We do not present every maintenance enquiry as an emergency call-out or promise a response time before reviewing the details.
08 / MAINTENANCE & ONGOING CARE
What to send when requesting a free quote
Include your contact details, the property address, the approximate number of affected doors and a short description of each concern. Photos may help show visible damage, but they cannot demonstrate the complete fire performance of a door. If an inspector has already visited, provide the relevant report and any available installation or manufacturer information.
You do not need to diagnose the fault before speaking to us. It is more useful to explain what you have observed and how the door is used. We can discuss whether the next step is maintenance assessment, inspection or consideration of replacement. Contact TEK Fire Doors for a free quotation and a clearer route from the reported concern to an agreed scope of work.
PRACTICAL ANSWERS
Your questions answered
Can all fire door defects be repaired?
No. The answer depends on the door, the defect, its condition and the supporting evidence. Some issues may be maintainable; others need further assessment or consideration of replacement.
Should I send an existing inspection report?
Yes. A report with clear door locations and identifiers helps us understand the issues already recorded. Any proposal still needs to account for the existing system and the agreed maintenance scope.
Do you provide maintenance for a single door?
You can enquire about one door or multiple doors. Tell us the location, property type and concern so we can discuss the scope, access requirements and the appropriate next step.